Customer desires shift over time, it's inevitable. But that doesn't mean you should get replaced by the “next big thing”.
On-going expertise is invaluable in ensuring a business is maximizing its chances of success - whether that's internal service or product delivery, customer support, marketing strategy, or any number of things that a business needs to thrive.
Our Continuous Improvement retainers exist to offer our evolving expertise in a known, budget-able format with a tailored mixture of services, including:
Continuous development - to iteratively improve a website or product and ensure it's staying relevant and solving customer goals and requirements.
Support and maintenance - a safe, knowledgeable set of hands able to keep your website or product up-to-date, minimise technical debt, resolve bugs or issues a product may have, or provide advice and support.
Brand experience design and management - via brand identity management, marketing asset and collateral development, or brand experience transformation initiatives (journey mapping, personalisation, training, messaging, etc).
Content development - scheduled, impactful content as part of an agreed marketing strategy
Continuous discovery - regular, ongoing research and insights to feed into, validate and inform all other services/initiatives.
Expert hands at hand - Our team of highly skilled experts stay up-to-date in ever-evolving disciplines to solve the problems an internal team either doesn't have the time or skillset to achieve.
More innovation & optimisation - A longer-term relationship supports experimentation and optimisation. This will allow us to more pro-actively identify opportunities to innovate and build powerful experiments for testing, evaluating, and leveraging insights that generate ROI.
Priority access & reassurance - You have priority access to a team you know and trust and don’t need to worry about whether they’ve already booked another project when you need them.
A clear strategic roadmap - We'll collectively create a clear strategic roadmap for future production to help streamline your growth journey and determine which projects are required to achieve your goals.
Ease of billing - Consistent monthly payments eradicate the need for constant PO requests and invoices.