Customer experience

Putting customers first by shaping memorable interactions

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Customer experience

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A lady checking on her mobile phone whilst window shopping with neon lights and people in the background

Streamlining your Omnichannel Strategy with Headless

Martyn McDermott

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Headless Web Development: Unparalleled Freedom and Flexibility

Davs Howard

A series of faceless people positioned to spell the work "Brands".

Community building: Empowering brands through the strength of unity

Martyn McDermott

A generic superhero reading a story with a yellow glow coming from the book he is holding

The power of narrative: Storytelling as a catalyst for change

Martyn McDermott

3 very happy customers, looking upwards, wearing very funky clothes and sunglasses

Customer-driven capitalism: The 'true north' of successful brands

James Harrington

Hand holding a speach bubble with smiley face on it.

8 Steps to a Customer Experience Mindset

Martyn McDermott

Understanding Google's Mobile-First Indexing

Martyn McDermott

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How website speed impacts your bottom line

Martyn McDermott

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An easy guide to the most common user-experience research methods

Martyn McDermott

Scrabble board game letters 'U' and 'X' with magnifying glass icons.

The user-friendly guide to UX terminology

Martyn McDermott

Piggy bank with icon circles to represent coins.

Why creating a customer experience (CX) mindset takes investment

Martyn McDermott

Rocket launching with arrow icons on neon background.

Brand Storytelling: Ensuring Your Message Cuts Through the Noise

Martyn McDermott

Padlock and key.

Understanding Why Customer Experience is the Key to Brand Success

Martyn McDermott

Hot drink in mug with wave icons surrounding it.

Do you really know your customers?

Martyn McDermott