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Customer experience
Strategy
Community building: Empowering brands through the strength of unity
Martyn McDermott
Customer experience
Strategy
The power of narrative: Storytelling as a catalyst for change
Martyn McDermott
Customer experience
Mindset
Strategy
Customer-driven capitalism: The 'true north' of successful brands
James Harrington
Customer experience
Mindset
8 steps for creating a customer experience mindset within your business
Martyn McDermott
Customer experience
Google's mobile-first indexing - what does it actually mean for your site?
Martyn McDermott
Customer experience
Insights
How website speed impacts your bottom line
Martyn McDermott
Customer experience
Guides
An easy guide to the most common user-experience research methods
Martyn McDermott
Customer experience
Guides
The user-friendly guide to UX terminology
Martyn McDermott
Customer experience
Mindset
Why creating a customer experience (CX) mindset takes investment
Martyn McDermott
Customer experience
Mindset
Brand storytelling: making your customers fall in love with your journey
Martyn McDermott
Customer experience
Insights
What’s customer experience (CX) and why’s it actually the key to success?
Martyn McDermott
Customer experience
Strategy
Do you really know your customers?
Martyn McDermott