Customer experience

Putting customers first by shaping memorable interactions

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Customer experience

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Positive impact

A series of faceless people positioned to spell the work "Brands".

Customer experience

Community building: Empowering brands through the strength of unity

Martyn McDermott

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Customer experience

The power of narrative: Storytelling as a catalyst for change

Martyn McDermott

3 very happy customers, looking upwards, wearing very funky clothes and sunglasses

Customer experience

Customer-driven capitalism: The 'true north' of successful brands

James Harrington

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Customer experience

8 Steps to a Customer Experience Mindset

Martyn McDermott

Customer experience

Understanding Google's Mobile-First Indexing

Martyn McDermott

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Customer experience

How website speed impacts your bottom line

Martyn McDermott

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Customer experience

An easy guide to the most common user-experience research methods

Martyn McDermott

Scrabble board game letters 'U' and 'X' with magnifying glass icons.

Customer experience

The user-friendly guide to UX terminology

Martyn McDermott

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Customer experience

Why creating a customer experience (CX) mindset takes investment

Martyn McDermott

Rocket launching with arrow icons on neon background.

Customer experience

Brand Storytelling: Ensuring Your Message Cuts Through the Noise

Martyn McDermott

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Customer experience

Understanding Why Customer Experience is the Key to Brand Success

Martyn McDermott

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Customer experience

Do you really know your customers?

Martyn McDermott